Refund & Returns Policy

Refunds and Returns Policy

Effective Date: November 1, 2024
Business Name: COSMO OUTLIER
Website: cosmooutlier.com
Contact Email: [email protected]
Mailing Address: 27/8 Doris Street, West End, QLD 4101, Australia

At COSMO OUTLIER, we are committed to providing high-quality online courses and coaching services. We understand that sometimes things don’t work out as planned, so we have created a fair and transparent refunds and returns policy. Please read carefully to understand the terms and process.

1. Eligibility for Refunds

Our refund policy applies to the online courses and coaching services available on cosmooutlier.com. Refunds and returns are available in specific situations:

  • Online Courses: If you are not satisfied with your online course, you may be eligible for a partial or full refund within certain timeframes, as detailed below.
  • Coaching Services: Due to the personalized nature of coaching services, refunds are limited and evaluated on a case-by-case basis.

2. Timeframes for Refund Requests

Our refund policy applies to three types of services offered at cosmooutlier.com

Please see specific timeframes and conditions for each service below:

  • Online Courses
    • 7-Day Full Refund Window: If you are not fully satisfied with your online course, you may request a full refund within 7 days of purchase, provided you have completed less than 30% of the course content.
    • After 7 Days: Refunds are not available after this period, regardless of course completion status.
  • Subscription-Based Services (Monthly or Yearly)
    • Monthly Subscriptions:
      • You may cancel your subscription at any time, but refunds are not available once the monthly billing cycle has started.
      • To avoid renewal, please cancel before your next billing cycle begins.
    • Yearly Subscriptions:
      • For yearly subscriptions, a 7-day full refund window applies from the initial date of purchase, provided you have accessed less than 30% of available resources. After 7 days, refunds are not available, but you can cancel the subscription to prevent auto-renewal.
  • Private Lessons/Coaching Sessions
    • 48 Hours or More Before Scheduled Session: If you cancel a session at least 48 hours before the scheduled time, you may receive a full refund.
    • 24–48 Hours Before Scheduled Session: If you cancel within this timeframe, you are eligible for a 50% refund.
    • Less Than 24 Hours Before Session: No refund is available for sessions canceled less than 24 hours before the scheduled start time.
  • Note: All subscriptions will automatically renew unless canceled.

3. Initiating a Return or Refund

To initiate a refund, please follow these steps:

  1. Email Us: Contact us at [email protected] with the subject line “Refund Request – [Your Order ID]”.
  2. Provide Details: In your email, please include your name, order ID, purchase date, and reason for requesting the refund.
  3. Await Confirmation: We will respond to your request within 3 business days to confirm eligibility or request further information.

If your refund is approved, you will be notified by email. Approved refunds are typically processed within 5–10 business days after confirmation, depending on your payment method.

4. Fees and Costs

  • Administrative Fee: For eligible refunds, we may charge an administrative fee of 5% of the original purchase price to cover transaction processing costs.
  • Currency Conversion: If applicable, any currency conversion or international transaction fees are the responsibility of the customer.
  • Transfer Fees: We do not cover any additional bank or service transfer fees that may apply to refund transactions.

5. Specific Product Requirements

For online courses and coaching services, please be aware of the following:

  • Course Access: Upon approval of a refund, your access to the course materials will be revoked immediately.
  • Use of Coaching Materials: Any materials provided as part of a coaching session must not be reproduced, shared, or used beyond the duration of the service.

6. Exceptions and Exclusions

Refunds are not available in the following circumstances:

  • If the purchase is beyond the specified refund eligibility timeframes.
  • For partial refunds of coaching sessions already delivered.
  • For any technical issues beyond COSMO OUTLIER’s control, such as compatibility issues with third-party software, devices, or networks.
  • Promotional Purchases: Refunds for online courses purchased during special promotional events or at significant discounts may be subject to specific terms and conditions, outlined at the time of purchase.

7. Contact Us

If you have questions or require assistance with the refund or returns process, please reach out to us:

  • Email: [email protected]
  • Mailing Address: 27/8 Doris Street, West End, QLD 4101, Australia

We are here to help ensure a positive experience with COSMO OUTLIER and will work with you to resolve any issues fairly and promptly.

Thank you for choosing COSMO OUTLIER.